FAQ

Kirk & Kirk frames
1) Where are your frames made?
Kirk & Kirk frames are made in France from start to finish

2) From what materials are they made?
Our frames are made from acrylic

3) Why do you use acrylic as opposed to the usual acetate material used for eyewear?
Acrylic is much lighter than acetate and therefore extremely comfortable to wear.
It also allows us a unique colour palette.

4) Can an acrylic frame be easily adjusted?
Should anyone other than a Kirk & Kirk official stockist adjust our frames, the manufacturers guarantee is no longer valid.
The frames are easy to adjust for an experienced eyewear professional as the ‘Adjustment Guide’ video on our site explains.

Lenses
5) Can I fit prescription lenses in a Kirk & Kirk frame?
Our frames are made to the highest optical standards and can all be fitted with prescription optical or sunglass lenses by an optician.
We recommend that you use an official Kirk & Kirk stockist wherever practical but, if there is not one located near you, then we will find and recommend an independent optician with whom you can feel confident.
Our guarantee is only valid if you use a Kirk & Kirk stockist or optician recommended by Kirk & Kirk to fit the lenses.
For information please contact [email protected]

6) Can Kirk & Kirk supply my lenses?
No Kirk & Kirk do not sell lenses but we will happily recommend an optician for you.
Contact [email protected]

Shipping and Returns
7) What is your shipping policy?
Free worldwide shipping and returns.
We ship by Fedex or an equivalent secure and traceable method.

8) What is your returns policy?
Any frame purchased can be returned in its original condition and original packaging within fourteen days of receipt for a full refund, including return postage.

Payments
9) Payments
You can pay by credit card or Paypal on our website.

The order process
10) Order acknowledgement?
You will receive an email the next working day after placing your order, confirming our receipt of your order and letting you know delivery date and availability.

11) If my frame is not available?
You will be advised immediately and offered an alternative or advised of a waiting time. If a suitable solution cannot be found, you will receive a full refund.

12) How long will it take to receive my frame after order confirmation?
Your frame will be shipped within 48 hours of our order confirmation and confirmation that the frame is in stock. In most cases it will reach you within 24-48 hours from shipping although local customs may hold up delivery and sometimes this cannot be controlled or avoided.

13) What happens if my frame is held up in customs?
We will provide all support and paperwork necessary to clear customs, along with any ongoing communications required.

Customer Service and Warranty
14) Are your frames guaranteed?
Our frames are guaranteed for two years against manufacturing fault

15) Do you have a customer service centre?
We have a team of people on hand during UK working hours and, sometimes, beyond UK hours. You can email us on [email protected] or use our ‘chat’ function on our website.

16) Where are you based and where do you ship from?
We have an office in the UK and an office in the USA. We ship from one of those two offices depending on where you are based and where the item is located that you would like to purchase. If we ship from the UK to the US, we route everything through our Philadelphia office to avoid you having to deal with customs.